Terms and Conditions

Change of Mind Policy

At Talnoch, we offer a 10-Day Change of Mind Returns Policy starting from the date of goods received.  This will incur a Restocking Fee. 

Change  of Mind Return is Eligible if:

1. The product has not been opened or used.

2. The product is not a special ordered product: (items that were ordered from our supplier for your order directly)

    a. Product was not a “Pre-Order” stock status at the time of ordering

    b. Product is not ordered specifically for quoted projects (Commercial Sales)

    c. Product is not an oversized product (not over 22kg weight or over 100cm in any dimension)

3. The product is not from one of the below categories:
    a. Open Box, Refurbished or Ex-Demo products    b. Software Licenses    c. Digital Items     d. Consumables  
4. Order is not a bulk order consisting of more than 3 or more quantity.

6. The product is returned within 10 business days of approval of the return.

An exception to not being returned sealed would be if you were given incorrect information regarding the product compatibility by our staff or website.

All returns are subject to Talnoch’s inspection & final approval.
Please note that Change of Mind refunds exclude delivery, service, and surcharges fees. Talnoch does not cover the cost of return deliveries for Change of Mind.

How do I request / notify a Refund, Return, Warranty Claim &/or Consumer Guarantee Claim?

Click here to request/submit your Refund, Return, Warranty Request & Consumer Guarantee Claim: 

• Please note; if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, a service fee up to $50 with any additional shipping charges may be applied; and any inspection/rejection fees by the relevant authorised service centre may also be applied. If a product is found to have been supplied to you in full compliance with the Australian Consumer Law, we may require you to pay to talnoch.com.au all costs associated with returning the product to you.

How can I be eligible for a Refund,Return, Warranty Claim & or Consumer Guarantee Claim?
To be eligible for a refund, return, warranty claim or consumer guarantee claim consumers must meet the following requirements:• report the details of the fault and when requested return them by post or courier • state what remedy you would like. Talnoch.com.au does not guarantee that the remedy you request will be granted;• provide proof of purchase when returning the goods;• stop using the faulty item;• ensure reasonable care is taken while the goods are in your possession.• be sure that you did not cause the fault ie. fault was not caused by the product being used in an abnormal or non-recommended way. Such a use may be noted in the manufacturer’s warranty as rendering the manufacturer’s warranty void;• the product must not be disposed of, lost or destroyed. In other words, we need to be able to prove that the product has failed; and• not have reduced in value by delay on the customer's part. Customers should bring faults to Talnoch's attention soon after they occur.• It is recommended that you carefully review the details of the manufacturer’s warranty (if such a warranty applies) and ensure that you comply with the terms and conditions of the manufacturer’s warranty. Talnoch.com.au accepts no responsibility for non-compliance with the manufacturer’s warranty.

Rejection of a return, a refund, warranty claim or consumer guarantee claim
Talnoch reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to Talnoch.com.au), or their circumstances have changed and they no longer require the goods.• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.• Damage the product by making alterations not performed by us.• Damage the product where the damage is caused by any factors beyond our control.• Are unable to provide a proof of purchase, namely a tax invoice.• Are responsible for damaging the goods by not following the care instructions (if any are provided).

Restocking products - In some circumstances, we are happy to offer our consumers with a conditional courtesy return if consumers want to  exchange products purchased incorrectly provided the:• customer notifies Talnoch within 7 days of receipt of delivery of the product;• products are not opened, used and are still in pristine condition;• customer accepts a minimum restocking fee of 20% of the purchase price;• Talnoch may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.
Acceptance of such returns are at the discretion of Talnoch.

Returning goods to Talnoch - Talnoch does not take any responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return. The manufacturer’s warranty may be voided if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. If you are unsure about how to pack a product appropriately for shipping please contact us. The customer may be responsible for any and all charges associated with returning the goods to Talnoch.com.au except where the cost of transporting the goods is significant due to the size, height or type of problem with the goods. Some charges may be reimbursed by Talnoch.com.au to the consumer where the consumer is entitled at law to have those charges reimbursed to them.

For RTB (return to base) manufacturer’s warranty claims: customers are required to send the unit back to Talnoch or to the authorized service centre with proof of purchase and a detailed fault description. Talnoch recommends customers to use our online RA (return authorization) system to obtain further information on the warranty procedures and also access online status updates.
For Manufacturer direct warranty claims: customers are recommended to contact the manufacturer for expert technical support & warranty assistance, to lodge warranty claims and organize pickup or delivery. Please note, Talnoch do not provide pickup services on behalf of the manufacturer/3rd party service centres. Please read manufacturer’s warranty cards/manuals for additional information regarding support and warranty.
In cases where goods are returned to us for repair that contain User Generated Data (as that term is defined in the Competition and Consumer Act 2010 (Cth)) we advise that repairing the goods may result in the loss of the User Generated Data. User Generated Data may include (but is not limited to) data stored on a computer hard drive, mobile phone, IPod, digital camera or USB.

Special Orders, Clearance, Discontinued Items, Free Products, Software and Consumable Products Talnoch does not accept the return or exchange if consumers• simply changed their mind;• no longer require due to changed personal circumstances;• found the product cheaper somewhere else;• the goods are damaged due to misuse; or• already knew of a particular fault in a product or we advised you of a particular fault in a product prior to purchase.
A limited warranty may also apply for clearance, discontinued, or free product. Please read the product description or contact us for more details if you are unsure whether a product within the category above has limited warranty or not.

Manufacturer's Warranty
Before any manufacturer’s warranty claim, consumers are requested to make sure the product is:• Not affected by being used incorrectly or in an abnormal way. Such a use may be noted in the warranty as rendering it void, or it may be a use that you wouldn't reasonably expect the product to perform.• Not disposed of, lost or destroyed. In other words, there needs to be proof that the product has failed.• Not reduced in value by delay on the customer's part. Customers should bring faults to Talnoch’s attention soon after they occur.
Talnoch is not a manufacturer or authorized service centre, therefore it is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you return the product to us for a warranty claim. Some of these manufacturer provided support services are free and may provide you expert technical advice. If the product is deemed faulty, in many cases, a tech support case number is assigned. This can expedite the warranty process when lodging a warranty claim with Talnoch or directly with the manufacturer.
Some manufacturers provide onsite or pickup and delivery services as is most common with warranty services for notebooks and LCD monitors. These direct manufacturer services, in general, allow for a quicker turnaround of warranty claims. Due to the Privacy Act, Talnoch cannot apply for a warranty claim on the customer's behalf directly with the manufacturer.
If the manufacturer directs you to return the product back to us then you should lodge a warranty request via the online RA service.
Talnoch provides an online RA (return authorization) Service for all the warranty and return claims:• Log into your online user account. (You must be the authorized person to access the user account).• Fill the online RA request form. (SKU number can be found on your invoice number).• Include details of the fault description or reason for return. ("product faulty" or "don't work" is not a good fault description for the warranty or consumer guarantee claim).• Once the RA request is approved, you will receive a return authorization number, which is the reference number used for the return to us and allows you to track your warranty status.• You will receive an email notice each time your online job is updated.• You can contact us via email if you want to check status updates regarding your return.
Please note: The actual manufacturer’s warranty process may vary for different manufacturers and/or suppliers, so we cannot provide an accurate timeframe of how long the process will take for a particular product in the first instance. Status updates are provided once further information is received from the manufacturers, their service centre or agents. Talnoch also reserves the right to apply any service fees for any warranty claims to cover all costs incurred including inbound & return freight, supplier/manufacturer service fees etc if the returned product is found to be not covered by warranty, warranty has expired, or no fault is found or the item was physically damaged.
This is a place to describe your Return and Refund Policy to buyers.

Talnoch Status & Dispatch Times:

- "In Stock”.  Usually dispatched (leaves warehouse) within 1-2 business days of ordering.  Product is in stock at Distributor Warehouse and available for all shipping options within the designated timeframe.  A notification once the order has been prepared for you.

- Dispatch time estimates are calculated for single items only.  These are updated on an ongoing basis but will vary from time to time.

- Products that are "In Stock" items will arrive between 2-7 Business Days for "In Stock" items. 

- Products that are "Backordered" Arrival time will vary depend on incoming orders and timeframes cannot be guaranteed, Customers will be contacted within 3 days for estimated Availability.

- Shipping costs may vary depending on the products ordered but shipping is confirmed at the time of checkout.